Find answers to common questions about ordering wholesale gift wrap, packaging supplies, shipping, pricing, and custom printing from Mr. Gift Wrap.
GENERAL QUESTIONS
Q: What is Mr. Gift Wrap?
A: Mr. Gift Wrap is a wholesale online supplier of bulk gift wrap, tissue paper, ribbons, bows, bags and packaging accessories for retailers and businesses. We specialize in quality gift wrap from trusted manufacturers in the US and Europe.
Q: Who can shop at Mr. Gift Wrap?
A: We serve gift stores, toy shops, book sellers, candy makers and other retailers looking to offer gift wrapping services or improve their in-store presentation and customer experience.
Q: How do I contact customer service?
A: You can reach us via phone at 877-222-2097, local 585-265-1260, or by email through our Contact Us form on the website. Address: Enhance Marketing, Inc., 396 Coastal View Drive, Webster, NY 14580.
ORDERS & PRODUCTS
Q: What products do you offer?
A: We offer bulk and wholesale gift wrapping paper (everyday & holiday themes), tissue paper, ribbons, bows, bags (paper and plastic), boxes, and dispensers. Custom printed gift wrap and packaging is available too.
Q: Can I get samples before ordering?
A: Yes. If you’re unsure about a design or product, we recommend requesting free samples before placing a large order.
Q: Do you offer custom printing?
A: Yes. We provide custom packaging solutions including printed gift wrap, tissue and shopping bags tailored to your brand. Call us toll-free for customized support.
PRICING & GUARANTEES
Q: Do you match competitor prices?
A: Yes! We offer a 150% Low Price Guarantee — if you find a lower price within 30 days of purchase (comparable, itemized), we’ll refund 150% of the difference.
Q: What if I’m unhappy with my products?
A: We back purchases under $1000 with a 100% Satisfaction Guarantee. Return unused product within 30 days for a refund or exchange. Orders over $1000 may have a restocking fee — please call us to discuss.
Q: Is my online order safe?
A: Yes. Our site uses SSL encryption and secure payment processing to protect your personal and credit card information. We also back up security with our own guarantee.
SHIPPING & RETURNS
Q: How are orders shipped?
A: Most orders ship directly from the manufacturer. Standard shipping is usually via FedEx Ground or UPS Ground. During busy seasons, processing times may be longer — please contact us if you have specific delivery needs.
Q: Can I expedite my shipping?
A: Yes. If you require expedited shipping, please call us so we can explore the most cost-effective options to meet your timeline.
Q: How do I return an order?
A: Call to notify our team before returning unused items. This helps us expedite your refund once we receive the return. Orders over $1000 may be subject to a restocking fee.
ACCOUNT & SUPPORT
Q: Do I need an account to shop?
A: Creating an account simplifies checkout and allows you to track orders, but you may also check out as a guest.
Q: How can I stay informed about deals and new products?
A: Join our newsletter or follow us on social media for updates on seasonal products, specials and industry insights.